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• 1.

  Innovation Managers' Competencies: Identification and Prioritization Using a Multi-Criteria Decision Making (MCDM) Fuzzy Technique

  Writer : Heidari، Omid ؛ Mirjafari Lashkajani، Masoumeh ؛ Corresponding Author : Arefi، Majid Feyz ؛

  Journal:International Journal of Management, Accounting and Economics»March 2018, Volume 5 - Number 44 (‎23 page(s) - From 118 to 140 )

  Keywords:Fuzzy DEMATELcompetencyFuzzy ANPInnovation managersInnovation organizations

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• 2.

  Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach

  Corresponding Author : Arefi، Majid Feyz ؛ Writer : Tavakoli، Gholamreza ؛ Heidari، Omid ؛ Lashkajani، Masoumeh Mirjafari ؛

  Journal:International Journal of Management, Accounting and Economics»July 2016, Volume 3 - Number 24 (‎33 page(s) - From 411 to 443 )

  Keywords:Customer relationship managementcustomer satisfactionCustomer Satisfaction IndexManufacturing OrganizationsCustomer Satisfaction Management

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