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  Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach

  Corresponding Author : Arefi، Majid Feyz ؛ Writer : Tavakoli، Gholamreza ؛ Heidari، Omid ؛ Lashkajani، Masoumeh Mirjafari ؛

  Journal:International Journal of Management, Accounting and Economics»July 2016, Volume 3 - Number 23 (‎33 page(s) - From 411 to 443 )

  Keywords:Customer relationship managementcustomer satisfactionCustomer Satisfaction IndexManufacturing OrganizationsCustomer Satisfaction Management

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