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  A Solution for the Allocation of Customers Authentication Methods (The Case of Multimedia Contact Center in Agriculture Bank of Iran)

  Writer : Ebadi Jokandan، Mohsen ؛ Shahbahrami، Asadollah ؛

  Journal:Money and Economy»Spring 2013, Volume 8 - Number 2 ISC (‎21 page(s) - From 103 to 123 )

  Keywords:customer satisfactionMultimedia Contact CenterAuthenticationKano ModelKano

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