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  EFFECT OF SERVICE RECOVERY (SR) ON CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION AND LOYALTY.

  Writer : Gaffar ؛ Suharyono ؛ Solimun ؛ Kusumawati، Andriani ؛

  Journal:PalArch's Journal of Archaeology of Egypt»August 2021, Volume 18 - Number 17 (‎19 page(s) - From 235 to 253 )

  Keywords:crmcustomer satisfactioncustomer loyaltyICSService Recovery

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