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• 1.

  HOW SUPPLIERS OF HI-TECH AND CRITICAL EQUIPMENT KEEP THEIR CUSTOMERS SATISFY AND LOYAL BY UTILIZING SERVICE INNOVATION AND SERVICE RECOVERY? STUDY OF SERVICE FOR INDUSTRIAL CONTROL SYSTEMS (ICS) USERS IN INDONESIA.

  Writer : Ichsan Gaffar ؛ Suharyono ؛ Solimun ؛ Andriani Kusumawati ؛

  Journal:PalArch's Journal of Archaeology of Egypt»May 2021, Volume 18 - Nomber 8 (‎20 page(s) - From 1713 to 1732 )

  Keywords:Service RecoveryService InnovationIndustrial Control Systems (ICS)Customer Satisfaction and Customer Loyalty

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• 2.

  EFFECT OF SERVICE RECOVERY (SR) ON CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION AND LOYALTY.

  Writer : Gaffar ؛ Suharyono ؛ Solimun ؛ Kusumawati، Andriani ؛

  Journal:PalArch's Journal of Archaeology of Egypt»August 2021, Volume 18 - Number 17 (‎19 page(s) - From 235 to 253 )

  Keywords:crmcustomer satisfactioncustomer loyaltyICSService Recovery

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