خلاصه ماشینی:
"Description of Electronic Customer Relationship Management Situation Sayyed Heydar Mirfakhradini (Ph. D) Sayyed Hassan Hatami Nasab Reza Taleefar Abstract Successful companies always utilize modern methods and tools as competition advantages to achieve the development and continuous improvement.
Keywords:Performance Assessment, Electronic Customer Relations Management (e-CRM), Balanced Scorecard (BSC), PISHGAMANE KAVIRE YAZD Set. Analyzing Service Quality of Brokers in Stock Exchanges with the Use of Servqual Model (Case Study: Brokers in Yazd Stock Exchange) Daryush Farid (Ph. D) Habib Zare Ahmadabadi (Ph. D) Mohammad Ali Dehghan tafti (Ph. D) Roohollah khanbiuky Abstract Many organizations, especially in service industry, according to their goals and mission make a special contribution to quality phenomena and improvement management.
Determining Unique and Common Practices of Total Quality Management, Just- in- Time, Total Productive Maintenance Kamran Feyz (Ph. D) Hasan Dehghan Dehnavi Abstract: Manufacturing companies need human management, saving in cost, services and responding to customers for competition.
چکیده مقالات به زبان انگلیسی Customer Acceptance of Internet Banking’s Pattern 166 Mohammad Mahmoudi Meymand (Ph. D), Lotfollah Forozandeh dehkordi (Ph. D), Mostafa Ahmadinejad Investigation of the Relationship between the Consumer’s Innovativeness 167 Yaser Jabari, Manije Qarecheh (Ph. D), Shahriyar Azizi (Ph. D) Description of Electronic Customer Relationship Management Situation 168 Sayyed Heydar Mirfakhradini (Ph. D), Sayyed Hassan Hatami Nasab, Reza Taleefar Analyzing Service Quality of Brokers in Stock Exchanges with the Use of 169 Daryush Farid (Ph. D), Habib Zare Ahmadabadi (Ph. D), Mohammad Ali Dehghan tafti (Ph. D), Roohollah khanbiuky Determining Unique and Common Practices of Total Quality Management 170 Kamran Feyzy (Ph. D), Hasan Dehghan Dehnavi Designing Explanation of Service Loyalty Model 171 M."